If the problem requires input from other technicians, DRE can also let you more easily share screens. Technicians can even see multiple monitor views on a single screen, so they can find information and drag and drop files to more quickly resolve user issues. When you connect to a remote workstation with multiple monitors, DRE can allow you to more easily toggle between the monitors to make sure you are seeing the view you want. With DRE, you can connect to Linux, Windows, or macOS devices in typically under 8 seconds, gaining access and control faster to start resolving end user issues without delay. The tool can give techs what they need to resolve issues quickly, easily, and safely no matter where they’re located or what device they’re connecting to or from. ![]() Use Remote Desktop to connect to the PC you set up: On your local Windows PC: In the search box on the taskbar, type Remote. Make note of the name of this PC under PC name. Then, under System, select Remote Desktop, set Remote Desktop to On, and then select Confirm. SolarWinds Dameware Remote Everywhere (DRE) is a powerful remote desktop solution built to let IT technicians provide remote support to desktops with multiple monitors in just a few clicks. When youre ready, select Start, and open Settings.
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